Privacy Policy

1. Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to your name, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, transfer, and deletion.
• "Data Controller" means 1betqq, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of 1betqq, under a written data processing agreement.
• "Cookies" means small text files placed on your device by our platform to enable functionality and analytics.
• "KYC" (Know Your Customer) means the identity verification process we are required to conduct before processing certain transactions.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, verify your identity, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with certain Personal Data. This includes:

• Full legal name as it appears on your Indonesian national identity card (KTP);
• Date of birth;
• Residential address in Indonesia (province, city, district, and postal code);
• Email address and telephone number;
• Bank account details (bank name, account number) for deposit and withdrawal purposes — BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, or registered e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, LinkAja;
• Identity documents submitted for KYC verification (KTP, selfie with KTP, proof of address);
• Communications you send to our customer support team via live chat, email, or WhatsApp.

2.2 Information We Collect Automatically

When you access and use our platform, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geolocation (city/region level);
• Device type, operating system, and browser version;
• Pages visited, session duration, and navigation paths within our platform;
• Betting history, deposit and withdrawal transactions, and bonus activations;
• Cookie and tracking pixel data (see Section 7 for details).

2.3 Information from Third Parties

We may receive Personal Data about you from third-party sources, including:

• Payment processors and Indonesian banking partners when processing your transactions;
• Identity verification service providers during KYC checks;
• Fraud prevention and anti-money laundering screening services;
• Responsible gaming databases (e.g., self-exclusion registries, if applicable in your jurisdiction).

3. How We Use Your Information

1betqq processes your Personal Data for the following purposes:

4. Data Sharing and Disclosure

4.1 Service Providers

We share your Personal Data with carefully selected third-party service providers who assist us in operating our platform. These providers are contractually required to process your data only on our instructions, to maintain appropriate security measures, and not to use your data for their own purposes. Our key service provider categories include:

• Payment processors and banking integration partners (for deposit and withdrawal processing);
• Identity verification and KYC platform providers;
• Cloud hosting and content delivery network (CDN) providers;
• Customer support software providers (live chat, ticketing systems);
• Fraud detection and cyber-security service providers;
• Game content providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) — who receive your anonymized session data for game integrity monitoring.

4.2 Legal and Regulatory Disclosure

We may disclose your Personal Data to government authorities, law enforcement agencies, or regulatory bodies if required to do so by applicable law, court order, or regulatory request. We will notify you of any such disclosure request, to the extent permitted by law.

4.3 Business Transfers

If 1betqq undergoes a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that the acquiring entity agrees to uphold the privacy protections described in this policy.

4.4 No Sale of Personal Data

1betqq does not sell, rent, or lease your Personal Data to third-party advertisers, data brokers, or any entity for commercial purposes. Your data is used solely to provide and improve our services.

5. Data Retention

We retain your Personal Data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business purposes. Specific retention periods include:

• Account information: Retained for the duration of your account and for at least 5 years after account closure, for anti-money laundering compliance;
• Transaction records: Retained for 7 years to comply with financial record-keeping requirements;
• KYC documents: Retained for 5 years after account closure or as required by applicable regulations;
• Customer support communications: Retained for 3 years from the date of the last interaction;
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, we will securely delete or anonymize your Personal Data. Where anonymization is used, the resulting data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

6 . Data Retention (continued)

In certain circumstances, we may retain your Personal Data beyond the periods stated above where we have a legitimate legal interest in doing so — for example, where a dispute, investigation, or legal proceeding is ongoing. In such cases, data will be retained until the matter is fully resolved.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our platform. They allow us to recognize your browser, remember your preferences, and collect analytical data about how you use our services. We also use similar technologies such as web beacons, pixel tags, and local storage objects.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These enable core features such as secure login sessions, shopping cart functionality, and fraud prevention. You cannot opt out of these.
• Analytical / Performance Cookies: Help us understand how visitors interact with our platform — which pages are most visited, where users encounter errors, and how navigation flows. Data is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as language settings, preferred currency display (IDR), and notification settings.
• Targeting / Marketing Cookies: Used only with your consent to deliver relevant promotional content and measure campaign effectiveness.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1betqq platform — for example, you may need to log in each time you visit if session cookies are disabled. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. International Data Transfers

1betqq's servers and data centers may be located outside Indonesia. When we transfer your Personal Data internationally, we take steps to ensure that an adequate level of protection is maintained. These steps may include:

• Entering into standard contractual clauses with recipient entities that require them to protect your data to the same standard as this Privacy Policy;
• Transferring only to jurisdictions that maintain adequate data protection frameworks;
• Applying technical safeguards such as encryption in transit and at rest for all cross-border data transfers.

By using our platform from Indonesia, you acknowledge that your Personal Data may be transferred to, stored in, and processed in countries outside Indonesia. We will always take reasonable steps to ensure such transfers are conducted securely and in compliance with applicable data protection standards.

9. Your Rights and Choices

Regardless of where our servers are located, we respect your rights over your own Personal Data. You may exercise the following rights at any time by contacting our support team:

• Right of Access: Request a copy of the Personal Data we hold about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right of Rectification: Request correction of any inaccurate or incomplete Personal Data. You can update most account information directly via your account settings.
• Right of Erasure: Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we cannot delete data required for KYC or financial record-keeping compliance.
• Right to Restrict Processing: Request that we limit the processing of your Personal Data in certain circumstances — for example, while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: Request that we provide your Personal Data in a structured, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider.
• Right to Object: Object to the processing of your Personal Data for direct marketing purposes or where processing is based on our legitimate interests. We will stop such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10. Security of Your Personal Data

1betqq implements a comprehensive set of technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Our security program includes:

• 256-bit TLS/SSL encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases, including financial account details and KYC documents;
• Two-factor authentication (2FA) available for all user accounts;
• Role-based access controls ensuring that only authorized employees can access specific categories of Personal Data;
• Regular third-party penetration testing and security audits of our infrastructure;
• Continuous monitoring for anomalous account activity, unauthorized login attempts, and suspicious transaction patterns;
• A formal incident response plan to detect, contain, and remediate data security incidents promptly.

While we apply rigorous security measures, no system is completely immune to risk. We encourage you to use a strong, unique password for your 1betqq account and to enable two-factor authentication to further protect your account. If you suspect that your account has been compromised, please contact our support team immediately.

11. Children's Privacy

1betqq's platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If we discover that Personal Data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposited funds in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered an account on our platform, please contact our support team immediately at [email protected].

12. Third-Party Links and Services

Our platform may contain references to or integrations with third-party services — for example, payment gateways operated by BCA, BRI, OVO, or DANA; game content delivered by Pragmatic Play or Evolution Gaming; or live streaming services. This Privacy Policy applies only to data processed by 1betqq. We are not responsible for the privacy practices of third-party service providers, and we encourage you to review their respective privacy policies before sharing any Personal Data with them directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification. We encourage you to review this Privacy Policy periodically.

Your continued use of the 1betqq platform following the posting of any changes constitutes your acknowledgment of and agreement to the updated Privacy Policy. If you do not agree with the revised terms, you should stop using the platform and contact us to close your account.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which 1betqq is licensed and registered. Any disputes arising from or relating to this Privacy Policy, including disputes regarding the processing of your Personal Data, shall be resolved in accordance with the dispute resolution provisions set out in our Terms & Conditions.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1betqq handles your Personal Data, please reach out to our Data Protection team using the contact details below:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the 1betqq platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 5 business days

For urgent matters relating to suspected unauthorized access to your account or a potential data breach, please use the live chat option for the fastest response.